The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

Rather than the live demo, you can see how we use DeskPress for our own support site: ThimPress.com. We really make DeskPress for ourselves to reduce as much effort as possible for our staff guys.

Introduction Video

This awesome support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

• Smart search for all FAQs, Knowledge Base and bbPress Forum.
• Turn bbPress Forum into support help desk system.
• Quick create new topic within a minute.
• Private Reply to send reply privately.
• Send access information feature to send sensitive information, this will store into customer’s account to view globally over the site.
• Email notification to moderators/staffs per each forum.
• Only paid account can create new topic.
• Flexible permission for each forum: when create a new forum, we will have ability to assign number of specific staffs/moderators for it. Those staffs/moderators will get notification when a new reply created.
• Topic status.
• Staff assignment: assign a topic to a particular staff/moderator.
• Attachments.
• Best Answer: set a reply as a best answer for a topic. This feature will create a new Knowledge Base item and show it as best answer in the topic page.
• Live suggestion on creating topic form.
• Smart Canned Replies with multiple levels support.
• Convenience floating popup reply form: able to view question and type answer at the same screen.
• Convenience Knowledge Base link in reply editor by using @kb:keyword.
• Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.
• Fancy offcanvas sidebar for customer’s menu.
• Helpful top drawer to show notification or promotion.
• Fully responsive, works perfectly on mobile devices.
• Fully support Contact Form 7 & Mailchimp Newsletter.
• Social sharing for Knowledge Base.
• Highly SEO optimized with Microdata for all Forums, Topics, Replies, Knowledge Base and Blog.
• Built with HTML5, CSS5, Bootstrap.
• 400+ web icons with Font-Awesome.
• 500+ fonts with Google Fonts.
• Compatible WPML multilingual plugin.
• ONE click demo installation.

CHANGELOGS

Version 1.0 • 2014.10.21

+ Initial release.

ROADMAP

+ Add Knowledge Base collection, able to make a fancy documentation based on a collection of Knowledge Base items.
+ Related tags recommendation when creating a new topic or reply.
+ Helpful attachments > make it possible to drag & drop into textarea.
+ Statistics: able to keep track on topics, forums, replies, customers, ...
+ Score system, make the support job more fun.
+ Filter by status, assigned moderator/staff (without browser reloading).
+ Optimize Performance even better.
+ Fix all UI bugs for pixel perfection (if any).
... much more, depends on feedbacks from our dearest customers.

Tags: bbpress, deskpress, faq, forum, help desk, helpdesk, knowledge base, live search, responsive, support